Why Technorati Will Ultimately Fail
Over the last two months or so, I have been having a relatively bad experience w/ Technorati. As you can see on the right, I have a Technorati link. My blog is affiliated with Technorati; you can view it’s page here.
Over the last, well, 64 days now, Technorati has not been updating this blog within their index. Prior to this, I had been getting a number of daily uniques from Technorati to my site via their searches etc. I quickly noticed once referral traffic from Technorati dropped off, and within 5-6 days of the last ping/update by them, I submitted a support ticket (#46432) indicating the problem. A week and a half later, I submitted another ticket (#46842) to them, again relating my problem. I never heard back on either support request. Since then, I have tried submitting support tickets, but have had major issues with the support form timing out, etc., and I do not think I ever managed to get more tickets through.
This is unacceptable for a company as large as Technorati. If you can’t keep up on your support, you will not succeed in business. The only other reason I can think of for this poor experience is simply that my blog is small enough that it isn’t important enough to them in the grand scheme of things to rate proper support. If this is the case, once again, they cannot succeed since they are guaranteeing themselves some bad press.
Technorati - step it up a notch. Deal with my support requests. I have come across other people who are experiencing the same problems I am - take care of them. You are creating for yourself a reputation of poor service - this may be your death knell.
When Technorati is handling your site properly, it is amazing in terms of traffic, and is a genuinely useful service. But they can’t continue like this!
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